The people problem
The challenge of making good fits
A recent conversation with an entrepreneur drawn unexpectedly into a family business, reminded me that the biggest challenge to building and growing a better business is managing the relationships within the organisation.
Like him and most other entrepreneurs I know, you are confident and competent in the primary domain essential to the business – technology, operations, financial or sales and marketing management. But managing people and inter-personal relationships is a tougher challenge. And it can be painful to be continuously drawn into issues that you are not interested in and not good at. You would rather focus on other priorities and ignore the distractions – performance reviews, payroll and benefit plans, managers that are competing instead of co-operating, conflict between employees on the job, petty complaints about policy and procedures, questions about who is doing what and why.
People do make it challenging and maybe you can delegate to a human resource professional, but as the owner/manager you have to ensure that people and relationship issues are not holding back business performance.
The solution lies in making good fits. Getting the right people in the right jobs, doing what they are both good at and like to do. Building teams at all levels that deliver better performance and solutions because they communicate well and share effectively their different strengths, knowledge and experience.
It starts with open two-way communication throughout the organisation. From the corporate mission statement, strategy and objectives down to the set-up and staffing of the reception area. Advise, listen, explain. Listen again, explain again. Still a challenge, but too important to be neglected.
Be better. Do better.
Your Uncle Ralph, Del Chatterson
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