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Recent Posts
January 19, 2021
Learn to Apologize
Learn to Apologize Do…
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January 13, 2021
Back to Normal. Are we there yet?
Are we there yet?…
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January 5, 2021
Looking Back & Planning Ahead
Looking Back & Planning…
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December 3, 2020
Neglect the negative. Be creative.
Neglect the negative Be…
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December 1, 2020
Are you ready for post-Covid? It’s coming soon.
Are you ready for…
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November 24, 2020
Author Interview with Bernie Landry
Author Interview with Bernie…
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October 31, 2020
Results are all that matter, right?
Results are all that…
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October 27, 2020
Covid Customer Service – Part 3. Be Respectful
Covid Customer Service -…
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October 22, 2020
Covid Customer Service- Part 2. Make it personal
Covid Customer Service- Part…
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October 20, 2020
Covid Customer Service – Empathy on steroids
Covid Customer Service (This…
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