Covid Customer Service - Part 3
(This article is based on extracts from Uncle Ralph’s Random Ramblings in DON’T DO IT THE HARD WAY - 2020 Edition)
In this period of Covid pandemic protocols we are all being required to overcome new challenges to deliver outstanding customer service. The pandemic frustrations have heightened anxiety and stress for everyone. Neither customers nor employees are in no mood for tolerating new annoyances.
Customer service has always been the ultimate test for evaluating enlightened entrepreneurship and choosing our suppliers and business partners, brands, products and services accordingly.
It starts with respecting differences in perspectives, expectations and experiences. The with respecting differences in opinions, sources of information and conclusions by contradictory experts.
Play by the rules
But we cannot respect or tolerate defiance of normal social norms, politeness and public health regulations. We must accept the rules of engagement determined by those in authority responsible for balancing the risks and the impacts. Individual rights and freedoms do not over-ride the obligations to the larger community.
You may choose to play a risky game of Russian roulette with your own health, but not with a shotgun pointed at those around you. Play safe.
Take care of each other – family and friends, customers, employees and associates. These are challenging times. Enlightened Entrepreneurs will lead the way.
Be better. Do better.
Del Chatterson, your Uncle Ralph
Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com
Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.
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