Category Archives: Enlightened Entrepreneurship

Economics & Business

Disconnected

“How’s business?”

“Fantastic!”

“But I thought we were going into a recession?”

“The economy may be going into recession, but not my business.”

It’s a bit like asking why the weather is cool and damp when the trend of climate change says we should be hot and dry. Many small parts in the ecosystem may be going in different directions from the whole; for both the climate and the economy.

It doesn’t mean that we can ignore the general environment or that we will not be affected by it. But general trends and even short-term events in the economy may be completely disconnected from what’s happening in any particular business. Economics may not help to explain it and may be useless to predict what’s coming next.

It is important to be aware of the general environment as the economic effects on each business and community will inevitably arrive, but for the individual business it’s more important to focus on the risks and rewards that will have both an immediate effect and perhaps more significant long-term consequences.

Enlightened Entrepreneurs will keep their strategic purpose and plans in mind as they make decisions and initiate actions to address opportunities and threats one issue, one client, one customer, one employee, and one business partner at a time.

Let someone else try to manage the economy. And the climate. We can still do our small part within our businesses to make both better for everyone.

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

Play by the rules

And you can’t win?

My first crime fiction novel about an enlightened entrepreneur fighting crime and corruption was called, NO EASY MONEY, with the subtitle “You never win playing by the rules.” It was based on my own experiences and many entrepreneurs seem to agree that both sentiments are true - making money is not easy and you have to cheat to win.

But you probably don’t have to read the novel to know that my intent was to prove that an enlightened entrepreneur can succeed playing by the rules, including the unwritten rules to respect and protect both people and the planet. In the novel, it’s the bad guy who makes the statement, “You never win playing by the rules” and he does succeed in to making fast cash by cheating and stealing from his employees and his competitors, but in the end he loses everything. His crooked business partners are more ruthless and dangerous than him and he does not survive. Bad choices have bad consequences.

It is true that there’s no easy money in business, but cheating and stealing is no way to ensure long term success. Play by the rules and you can still win.

And be proud of how you did it.

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

What's an Enlightened Entrepreneur?

Unsung heroes

 I've known a few and was recently re-introduced to the concept of "enlightened" entrepreneur by some unsung heroes who get it. In their own way they consistently demonstrate that successful entrepreneurship means taking care of people and the planet while taking care of business.

All my business books and crime fiction novels – for entrepreneurs and about entrepreneurs – are dedicated to the principle that: Enlightened Entrepreneurs will do better for themselves and their businesses by also doing better for their employees and their families, their customers and suppliers, their communities and the planet.

Enlightened simply means being aware of your place in the ecosystem and accepting responsibility for the impact of your behaviour, actions, and words on the people and environment around you.

In the historical context, the Age of Enlightenment, also known as the Age of Reason, dominated philosophical ideas in Europe from the early 17th Century. The principal goals of Enlightenment thinkers were liberty, progress, reason, tolerance, fraternity and ending the abuses of the church, royalty, and the state. The ideas of the Enlightenment played a major role in inspiring both the American and the French Revolutions for freedom and democracy, giving more power to the people.

In 1776, Adam Smith published The Wealth of Nations and first described the principle of the invisible hand, guiding entrepreneurs to unintentionally contribute to the greater good of society. In his words, describing the business owner: “He neither intends to promote the public interest, nor knows how much he is promoting it …, he intends only his own gain, … and he is led by an invisible hand to promote an end which was no part of his intention. By pursuing his own interest he frequently promotes that of society more effectually than when he really intends to promote it."

In modern terms it can be put more simply:

  • Nice guys DO NOT finish last. People prefer to do business with people they know, like, respect and trust. Especially if they share common values.

 

  • Treat people like people, not as revenue generating assets. Treat your staff and management team well; give them what they need to succeed, then get out of their way. If you treat them well, they will take good care of your business, your customers, suppliers, associates, and the community.

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

Biggest Entrepreneur Mistake #7

Getting too personal

(An extract from DON’T DO IT THE HARD WAY – Avoid the Seven Biggest Mistakes that Entrepreneurs Make.)

I’m NOT your mother!

 Personal issues that can interfere with the success of your business:

  • Are family members in or out of the business?
  • Should employees be treated like family?

It can be complicated to maintain the right balance between your personal objectives and family role and your responsibilities to the business.

How do you include family members that are interested and capable and still give employees who are not part of the family the same level of satisfaction? Can you make them feel they are valued as effective members of the team without being members of the family? That they still might be the boss someday? How can you treat them like part of the family without confusing the boundaries between boss and employee? Can you even be friends with your employees?

You have to make choices in your management style. I’ve seen them all – from rough use-and-abuse them managers to the paternalistic godfather who insists on getting involved in the personal lives of all his employees. The abusive, controlling style is dysfunctional because it requires micro-management of every detail and creates an environment where employees just try to stay out of trouble and avoid mistakes. But the paternalistic style often goes too far in the other direction creating a sense of complacent dependency, relieving employees of their sense of responsibility and reducing their willingness to take initiative and make independent decisions.

My recommendation is for a management style that is respectful and generous, but encourages employees to think and act like part-owners of the business. Encouraging a sense of responsibility and a willingness to take initiative, even if it means accepting mistakes and their consequences. That style also makes it easier to manage the business and eventually to exit, as the business becomes much less dependent on the owner-manager.

Distracted by Personal Issues

Unfortunately, you can still be distracted by personalities and personal issues that may seriously affect business performance. The distracting personality may be an owner, manager or employee and it can be a mistake if the issues are simply ignored until they become a problem.

Business or Family First?

Family businesses have particular issues to navigate and family members in the business add new challenges. Family members can usually be trusted to take good care of the business. Sometimes, however, that can be a problem too - being too protective of family interests to the point of being paranoid and obsessively micro-managing every detail.

However, family members can still have a powerful influence, especially your parents. I don’t know about you, but I’m still trying to impress my mother and follow the advice of my father.

Listen to Mom

Most entrepreneurs and executives probably don't often think about their mothers on the job – unless she's the boss, like Ma Boyle at Columbia Sportswear. Maybe they should. We’d probably have fewer issues of corporate misconduct if the executives’ mothers knew what was going on. Would your mother be proud of you if she knew what you were doing?

That's why I recommend you use the test ‘What would Mom think?’ before making difficult ethical decisions in your business.

But I am not your mother

I’m suggesting that we might have better decision-making if we asked ourselves what Mom would think. But what about those employees who expect you to act like their mother?

What’s the right level of caring and compassion before it becomes more personal than a working relationship should be? Is there a reasonable limit? Is it appropriate to get involved with issues that are strictly personal? Do employees become part of your extended family with all the additional obligations that implies?

Once managers start offering a sympathetic ear and then a shoulder to cry on, it soon becomes more time-consuming on and off the job and creates a relationship that is difficult to steer back to business only. It also becomes a distraction for other employees and creates new concerns about employee favouritism.

My guideline for these situations would be to decide whether you would, or should, do what is being requested for every employee in the same situation. Offer financial advice or a cash advance? Special working hours or more time off? Bring the kids or the dog to the office? If you would rather not apply the same decision to everyone who might ask, then say no to the first request. Don't start a precedent that you're not prepared to offer to everyone and write into your corporate policy manual. You do have a policy manual, right?

Don't be afraid to clarify the relationship. “I'm your boss, not your mother. This is a business, not a social service."

Don’t make the Biggest Entrepreneur Mistake #7 – Getting too personal

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

Buy the Brand

Before the product

Apparently, the current economic conditions of high inflation and high interest rates are a result of the current frenzy of consumer spending as we come out of Covid pandemic restrictions and catch up on our spending plans. The economists and financial analysts have described it as YOLO thinking – You Only Live Once, so live it up, spend like hell!

I’m suggesting to buyers and sellers, beware! If you’re buying – don’t   be too impulsive or irrational in your purchasing decisions. And if you’re selling – don’t take advantage of anxious buyers, shortages in the supply chain, and expectations of inflation for a quick sale at exaggerated prices.

I’m reminded of my own advice for sales success that still applies. Not just the 4-Ps of sales success: be Persistent, Patient, Polite, and Persuasive, but also sell yourself first, then the brand and the company, then the product. Customers need to be confident that the product is sold and supported by you, the company, and the brand, and that you’re all dedicated to making sure that the product is the solution to the customer’s problem.

open for business concept, small business owner reopening premises after covid-19 virus pandemic, happy man pointing to red neon open sign at a bar restaurant or cafe window after coronovirus lockdown

If you and your company don’t believe in that process, then you’re doomed to fail together. Don’t be fooled by a few short-term sales successes. Successful businesses are built on long-term loyal, profitable customer relationships.

Be better. Do Better. Be an Enlightened Entrepreneur. 

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

Stop complaining

But we’re not done yet.

My mission in writing for entrepreneurs and about entrepreneurs is to promote enlightened entrepreneurship – ethical, responsible business leadership that is sensitive to all the issues affecting employees, customers, business partners, communities, society and the planet – and to help entrepreneurs to be better and do better, and to generate more sympathy, understanding and support for those who get it right.

I think we’re making progress, but we’re not there yet.

There are still too many ambitious, aggressive entrepreneurs and greedy, ruthless, irresponsible CEOs telling us to stop the moaning and groaning, whining and bitching. Too many who ignore the collateral damage and continue their abuse of power and influence in the relentless pursuit of profit and personal interest.

We need to continue to criticize those who fail to meet our expectations and to celebrate those who succeed as enlightened entrepreneurs. Thank you for joining me in sharing that message.

 Be better. Do Better. Be an Enlightened Entrepreneur.

 Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

Biggest Entrepreneur Mistake #4

Neglecting Key Relationships

(An extract from DON’T DO IT THE HARD WAY – Avoid the Seven Biggest Mistakes that Entrepreneurs Make.)

The key relationship for any business is the one between management and staff. Effective two-way communication in that relationship is essential to providing strategic leadership, receiving constructive feedback, and ensuring that management and staff are working effectively as a team toward common goals.

Sometimes we’re distracted from our most important relationships by the most annoying and challenging ones – especially if they’re employees or customers. However, the most productive employees and the biggest customers are not often the squeakiest. Just the most important.

Do you need to squeak more yourself to improve key relationships?  Do your suppliers appreciate you enough?

And what about your banker. Is your bank a welcome and willing partner in your business?

Building and protecting these key relationships are essential steps to keeping your business on track and meeting your strategic objectives.

Don’t make the Biggest Entrepreneur Mistake #4 – Neglecting Key Relationships

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

Entrepreneur Mistake #1

Too entrepreneurial. 

My recent book of advice for entrepreneurs, DON’T DO IT THE HARD WAY, has the subtitle, Avoid the Seven Biggest Mistakes that Entrepreneurs Make.

In working with entrepreneurs for more than thirty years, I concluded that Mistake #1 was being too entrepreneurial.

How can a business owner be too entrepreneurial?

The same characteristics that can lead entrepreneurs to success can also cause the business to get into trouble if they go too far. It all comes down to balance. Balancing entrepreneurial instinct and drive with thoughtful strategic planning and analysis will lead to better decisions and more effective action plans.

That means avoid being too opportunistic, too optimistic, too impatient, too confident, too decisive, or too creative.

To consider each of these risks of being too entrepreneurial in more detail, following is the extract from Don't Do It the HARD WAY, Part 2, Chapter 1.

Too opportunistic

It can be hard not to pursue every potential sale or customer opportunity that is presented to you, but successful entrepreneurs build their businesses by remaining focused on their strategic objectives and the action required to achieve them. Time and resources are easily wasted on chasing rainbows if you are not sufficiently selective and don’t insist on sticking to the plan.

Both current customers and new prospects will continually present unexpected opportunities. If they are asking for it, you should do it, right? Well, maybe not.

Can you do it well? Profitably? Better than the customer’s currently available alternatives? You don’t want everybody to be disappointed at the end of your detour into new territory and you don’t want the customers to now conclude that maybe you’re not as good as they thought you were.

Your Go/No-Go decision on whether or not to pursue any new opportunity should be based on how well it fits with your two most important strategic objectives:

  1. Leveraging your competitive strengths, and
  2. Building long-term business value.

Those are the selection criteria that will keep you focused.

Too optimistic

It is important to be optimistic and think positively, but a little paranoia may be wise too. Remember the chairman of Intel, Andy Grove, titled his memoir, Only the Paranoid Survive. Mark Zuckerberg has been credited with the same mentality in driving the astonishing growth of Facebook.

Keep a wary eye on the market and monitor your business performance constantly. No news is not good news; you’re flying blindfolded. Don’t miss or ignore the warning signs of bumpy weather approaching.

Too impatient

Don’t expect too much too soon. It seems like everything takes longer than it should and most entrepreneurs have high expectations of themselves and their team. But don’t keep changing the plan or trying something new just because you’re not there yet. If you’re making progress and the end goal is still valid, don’t give up too soon.

Too confident

Entrepreneurs usually have great confidence in their instincts and their intelligence. The mistake is to neglect or ignore market feedback and analysis of the facts. Also, being action-oriented, the tendency is to react and ‘fire’ before the ‘ready, aim’ stages are complete. Painful surprises can result.

Temper your self-confidence with a little humility – ask for help and get input from others with a stake in the issue before you rush ahead.

Too decisive

Entrepreneurs are expected to be decisive and demonstrate leadership. But both can be overdone – deciding too quickly and providing too much direction, so that employee input, initiative and creativity are stifled.

Often the decision does not need to be made so quickly and the implementation will go more smoothly if time is taken to assess the feedback and answer the questions before commitments are made and the wheels are put in motion.

Back in the 1980`s, the Japanese style of management was the primary model for success and one of their recognized tactics was to talk, and talk, and talk about the solution before implementing it.

The result was a much smoother and faster implementation than for the stereotypical decisive American manager, who decides quickly and starts implementation without sufficient prior consultation.

Too creative

Many entrepreneurs are driven to ‘Do it my way’; that’s why they love running their own business.

But sometimes alternatives have not even been considered and a better way exists. The creative solution may require improvising and learning on the fly, but maybe the best solution is sticking with what works, until it stops working. Or it may be a mistake staying too long with a solution and neglecting to evolve and grow by optimizing systems and processes and installing the best practices and latest technologies available in the industry.

Not everything needs a creative new solution that’s unique to you and your business. Maybe you’re not that special.

Remember the key words of balance and perspective. The intent is not to dampen the energy, enthusiasm, and confidence required for entrepreneurs to succeed, but to avoid the risks of being too entrepreneurial.

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

So far, so good?

Or too soon to tell.

We’re only into the second week of 2023, so it’s too soon to tell if we’re making progress on our plans yet, but let’s check that we’re off to a good start.

Presumably, we have defined our reasonably ambitious goals and objectives for the year and we have a plan to accomplish them. Now comes the hard part – implementing the plan.

We need more than an Action Plan with names, dates and budgets assigned to it. We need to clearly communicate the guiding mission, vision, and values that were applied to the plan. We need to ensure that everyone who is required to participate in the implementation has also participated in the development of the plan; understands the rationale for the decisions and choices that were made; and is committed to supporting the implementation of the plan.

If you can check-off those items, then you're off to a good start. There’s still time to correct any deficiencies and a good start does not guarantee a good finish, but it does improve the odds. Have a good Year!

Be better. Do Better. Be an Enlightened Entrepreneur.

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs

 

 

Creativity

The secret sauce

As I regularly change hats from business advisor to writer of crime fiction, I’m constantly reminded of the power of creativity to achieve better results. A creative mind is one of the many traits that entrepreneurs and artists have in common, but it’s probably the most significant distinguishing factor for those whose performance excels against other equally talented and hard-working competitors.

Creativity is their superpower. Finding new ways to accomplish their goals while playing by the rules, but going beyond the conventional wisdom and standard operating procedures. Building on their knowledge and experience and daring to try something completely different. Maybe applying a strategy or technique from another domain that has never been applied to their work in the same way.

Are you adequately exercising your creative muscles? The aptitude is there, give it a push. Step out of the rut you may be in and try something completely different.

Start with testing your artistic creativity. Grab the old guitar and pick out your own tune, try sketching a favourite hometown scene from memory, re-write your last flaming e-mail into a poem. OK, if that’s too much to get you started, at least work on taking better selfies and writing more imaginative social media posts. Even on Linkedin.

Then you’ll look at your business challenges differently and see where more creative solutions might apply. Don’t go crazy, just get creative.

Be better. Do better. Be an enlightened entrepreneur.  

Del Chatterson, your Uncle Ralph

Learn more about Enlightened Entrepreneurship at: LearningEntrepreneurship.com Read more of Uncle Ralph's advice for Entrepreneurs in Don't Do It the Hard Way & The Complete Do-It-Yourself Guide to Business Plans - 2020 Editions.

 Read more Blog posts at: LearningEntrepreneurship Blogs