Sorry! Really? We Canadians have a reputation for always saying sorry. Sorry,  we're just too polite, I guess. (At least we've stopped...

Abuse of loyalty Lost to arrogance and greed Consumers can be fiercely loyal to a brand. Beyond rational explanation and impervious to...

A test of loyalty Time for a change? (This article is based on the ideas in Uncle Ralph’s books for entrepreneurs, DON'T DO IT THE HARD...

Be Prudent not Paranoid I was still an inexperienced young entrepreneur, so it was easy to over-react and go beyond caution and become...

We could all be even worse off, but let's hope it gets better from here. For most of us the impact on our businesses has been...

A recent article in the Financial Post by Steven Kates, SFU Business Professor, prompted me to reply. I also use Starbucks as an...

Harvey Mackay has some great suggestions on learning from dogs. Here is an extract from his recent newsletter (Nov.6/08). We can learn a...

Quietly drifting in no particular direction. That's what the doldrums mean to me, based on vague memories from high school history...

Sometimes we get so preoccupied with marketing and sales activities and all the associated details that we forget the original strategic...