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Mistake #5: Neglecting key relationships – Employees First

This article is an extract from Uncle Ralph's, "Don't Do It the Hard Way". 

Mistake #5: Neglecting key relationships

Employees First

9781496932259_COVER.inddStan was leading the group today and started with, “OK, let’s start the discussion with a question. Which relationship is the most important key to success for any business?”

“Customers, of course.”...

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Building loyal, long-term, profitable customer relationships

 This article is an extract from Uncle Ralph's, "Don't Do It the Hard Way". Read the book.

Building loyal, long-term, profitable customer relationships

Evolve through the customer experience

 Goal: The primary objective of every business: building loyal, long-term, profitable customer relationships.

 Process: It’s a three-part process of Marketing + Sales + Customer Service.

buyerIt’s...

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